Spa Customs

Please note the Belvedere Location will be permanently closed between May 23-27, 2016

Spa Reservations
Popular appointment times sometimes book days or weeks in advance (e.g. holidays, weekends, evenings). To receive the optimum time you want, and the spa treatment you desire, we suggest reserving a spa appointment several days in advance and spa packages at least two weeks in advance. We will always go the extra mile to accommodate your request. We kindly ask for a credit card or spa gift certificate number to reserve your appointment.

Spa Cancellations
-One week cancellation notice on groups of 3 people or more with packages
-72 hours cancellation notice on all groups of 3 people or more
-48 hours notice on all spa packages
-At least 24 hours notice for spa appointments

Spa Appointments
To receive the maximum benefits of your stress relieving spa experience, we ask that you arrive:
-15 minutes prior to your appointment if you wish a spa tour, specialty herbal tea and hot aroma towel, and complete your Lifestyle Consultation Form
-30 minutes if you would like to add an aromatherapy steam and/or relax in our relaxation area with wellness books, inspirational magazines and entertaining cards prior to your experience
-45 minutes if you are with a group and we can allow time for everyone to take a spa tour, complete a Lifestyle Consultation Form, change into spa robes and slippers, steam and/or sauna, and socialize comfortably with everyone in your entourage

Spa Preparations
-Wear loose, comfortable clothing – spa fashion consists of robes, slippers and hair ties
-Drink lots of water to flush out toxins and to maximize that refreshed feeling after your visit
-Make sure your appointment time has been confirmed with you via phone call or email, if not please contact us at 303.629.9070
-Make sure you have directions or access as we want to make sure to honor your reserved time.

Complimentary Spa Parking
We have 9 complimentary parking spaces marked Spa Universaire in the parking lot on the east side of the Belvedere Tower. If you are unable to find parking in our lot, you can park on 12th Avenue (non-metered parking) or metered parking on Elati for treatments of one hour or less. Should you be scheduled for a spa package and are unable to find parking in our lot, simply park the loading zone in front of the Belvedere Tower and notify our Guest Services Coordinator at our Spa Reception and we will be happy to find parking for you.

Spa Check-In
1) Enter the front lobby of the landmark Belvedere Tower
2) Sign in at the front desk
3) Lobby attendant will call the spa to announce your arrival
4) Take the elevator to the second floor, turn left and follow the signs
5) Go through the glass doors to check-in with our Spa Coordinator

Spa Amenities
Feel free to use our shower, steam, or sauna facilities. We have our Rain Forest Commodities where you can change into a spa robe and slippers and lock your belongings prior to your Spa Experience. We also have our “25 Minds for Peace Relaxation Lounge” where you can relax and enjoy a hot aroma towel, fresh filtered water or herbal teas. If you wish, we have numerous eclectic magazines, books, and message card games to take you away from the everyday.
Spa Amenities also include cotton balls, swabs, hair dryers, an Aveda Shampoo, Conditioner, and Body Wash if you wish to shower after your spa experience.

Spa Etiquettes
-We try to keep all noises and sounds at a minimum, so if you would kindly speak softly in your “Spa Voice.”
-Ideally cell phones are to be turned off, but if you need to make a call, please check with our Guest Services Desk and they will take you to an area where you can talk freely and comfortably.
-If you have limited availability for your spa service or you are on a strict timetable, simply notify our Spa Coordinator and we will be happy to do an “Express Check-Out” for you.
-Should you ever have any questions about your Spa Service or our Spa Amenities, feel free to ask our Spa Coordinator or any one of our Spa Therapists.

Spa Checkout
Before exiting the spa make sure you have coats, handbags, and belongings before you check-out at the front desk. Please be aware that your spa therapist may make a product recommendation for you to create your own “At Home Spa” experiences and these products are available for purchase.
The forms of payment that can be used are:
– Cash
– Gift Certificates
– All major credit cards are accepted

Gratuities can be paid by credit card or by cash. Gratuity envelopes are provided for your convenience.